Course OverviewA3 Root Cause Analysis is a tool for identifying root causes to problems and finding a consensus on how to solve them in the workplace. The course will describe the 5-step Problem Solving Process - DMAIC and develop an understanding of the basic tools and techniques used in root cause identification. The course includes numerous practical examples and activities to engage the students, along with a case study the teams can engage with, making direct application of the A3 template.
What You'll Learn
- Understand A3 Problem Solving and DMAIC (Define, Measure, Analyze, Improve, and Control)
- Tools covered: A3 Template and Tracker, Pareto Chart, Boxplot, Fishbone, 5 Whys, Implementation planning, and many more!
Who Should Attend
- Anyone who wants to improve work flow and solve problems.
UNM Tuition Remission
UNM Staff, Faculty, and Retirees: This course is Tuition Remission eligible under Professional Development. For more information, visit the UNM Tuition Remission information page.