Course Overview

Mastering mediation skills not only can provide benefits in your personal life, it can provide you with new career opportunities, or advancement in your current role. In addition to resolving conflicts, mediation and mediator skills increase productivity, save time and money, greatly contribute to creating a safer workplace, and promote a climate of collaboration.

During the Mediation: 40-Hour Basic course, you will engage in small group, coached role-play sessions to help you understand and experience the dynamics of mediation and get the skills needed to help bring disputes to resolution. Students who successfully complete this 40-hour course earn a Mediation Essentials Digital Badge which is necessary to mediate in various programs and settings. Students also have the opportunity to earn a Mediator Practitioner’s Certificate.

This program includes approximately 2 hours of homework each week.

What You'll Learn

  • You & Mediation: An Overview
  • Think Like a Mediator: Recognize & Deal with Root Causes of Conflict
  • Essential Mediator Skills: Practice, Practice, Practice
  • Advanced Mediator Skills: Practice, Practice, Practice
  • Understanding the Stages of Mediation
  • Mediation Live & In Person – Virtually: Learn from a Professional Mediator
  • Bringing It All Together: Mediation Role-Plays
  • Ethical Dilemmas
  • Closing and Next Steps: You Just Keep Getting Better

Who Should Attend

  • Those interested in mediating professionally or as a second career
  • Anyone looking to efficiently address conflict within their organization
  • A legal professional interested in alternate methods of dispute resolution

Additional Information

Due to the nature of this program, it is stressed that you attend the full 40 hours of class. If necessary, you may miss up to two (2) hours if pre-approved (by the instructor) and still obtain the Digital Badge of Completion. However, you may be required to make up the two hours to meet the requirements of the course


“Best adult learning/ training course I have ever taken. Absolutely worth the investment.” -John Edwards, Sr. Account Manager

“Learning under Anne's skilled guidance is a happy challenge. I would recommend this course without reservation to anyone looking to help turn conflict into communication.” -Charna Lefton, Assistant Regional Director for External Affairs

“The communication between the instructor and the students is phenomenal - she is open to all questions.” -Angelica Negron, Program Coordinator
Enroll Now - Select a section to enroll in
Live Online
9:00AM to 3:30PM
Sep 30, 2023 to Nov 18, 2023
Contact Hours
  • Online
Delivery Options
Live Online  
Course Fee(s)
Fee non-credit $1,499.00
Drop Request Deadline
Sep 25, 2023
Transfer Request Deadline
Sep 25, 2023
Section Notes
No session 10/28/2023

This course is offered through Anderson School of Management.

UNM Staff, Faculty and Retirees can use their Tuition Remission benefit on professional development programs.

JTA Funding Opportunity

Full funding for this program is available through Job Training Albuquerque. To see if you qualify or to apply for JTA funding, click here or contact Allison Pendell Jones at CNMI, apendelljones@cnm.edu.

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