22007 - Design Thinking: Innovative and Customer Oriented Solving Live Online
Course Overview
Design Thinking is an innovative process for collaborative and creative problem solving, helpful in achieving the best possible solutions to any problem. The process focuses on the people you are creating the solution for, which will lead to better products, service and internal processes.
What is Design Thinking?
Design thinking is a problem-solving approach that has been widely adopted by organizations and businesses to develop products and services that meet the needs of their users. It involves empathy, prototyping, and testing to understand users’ needs, validate ideas, and create solutions that are truly user-centered. It combines what is desirable from a human perspective with what is technologically feasible and economically viable.
While design thinking began in the world of product design, it is currently being applied at a variety of organizational levels. You can apply design thinking to many organizational areas, including:
- Product design
- Service and experience design
- Business design
- Non-profit strategic planning and implementation
- Leadership
- Organizational change
Participants will have the opportunity to work with an experienced Design Thinking instructor to identify specific scenarios for application of the process to their organizations. The final result will be a proposed product, service or policy that best satisfies the needs of the affected customers/stakeholders. The program will help solve current organizational problems and will teach a methodology that participants can apply to any issues coming up at work.
What You'll Learn
- The components of design thinking
- Keep customers at the center of the design
- Define users and customers
- Identify creative ideas for solutions
- How to go from idea to prototype
- Gather feedback and integrate through rapid interactions
- Improve organizational performance
- Solve complex challenges
- Achieve better results by combining design thinking with analytical decision making
- Build an environment that fosters creativity
- Develop new ways to collaborate across all functions of the organization
Who Should Attend
- Professionals from any industry who are responsible for problem solving and looking for new and innovative approaches.
- Teams who want to use the workshop to tackle an organizational challenge.
- Key roles that would benefit from this workshop include Product Managers, Directors and Developers, Business Analysts, Project Managers, Operation Managers, L&D Professionals, UX/UI Designers, Graphic Designers, Visual Designers, Product and Service Designers, Software Developers, Web Developers, Engineers, Entrepreneurs
- This program will also benefit individuals and teams that are currently working in “siloed” organizations and seeking integrated approaches for communication and innovation across teams
Requirements
Participants must attend all sessions to receive a Digital Badge.Instructor(s)
UNM Tuition Remission
UNM Staff, Faculty, and Retirees: This course is Tuition Remission eligible under Professional Development. For more information, visit the UNM Tuition Remission information page. To see UNM HR's Tuition Remission for eligibility and tax liabilities, click here
JTA Funding Opportunity
Full funding for this program is available through Job Training Albuquerque. Eligibility requirements include: Must be an employee of a business with less than 500 employees, headquartered within the Albuquerque city limits. To learn more about JTA funding, click here.
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