Course Overview

Delivered fully online, the Sales Operations Science course is taught by industry experts and covers all of the key areas required to be effective at driving the productivity and capacity of a company’s selling resources. Throughout the 10-week course, you will create a Strategic Sales Operations Playbook with activities to advance a real-world company’s sales team efforts for increased productivity and revenue. 


The Sales Operations Playbook includes strategic concepts such as Sales Ops Structure, Lead Management, Forecasting, Business Model Canvas, and Pyramid Analysis.


In addition, you’ll walk away with a curated collection of Salesforce Trailhead badges including Sales Productivity, Data Management, Reports & Dashboards for Lightning Experience, and Sales Territories and Forecasting.

What You'll Learn

  • Apply sales performance management techniques (territories, quotas, forecasting) to enhance an organization’s sales objectives 
  • Manage key technologies leveraged by Sales Operations professionals, including Customer Relationship Management automation (Salesforce Sales Cloud) 
  • Analyze an organization’s existing vs. ideal tech stack based on the company’s products, industry, customers, and sales team 
  • Collaborate with the sales, marketing, finance, executive leadership, and other teams to increase efficiency 
  • Implement meaningful Sales Operations improvements to a real-world company

Who Should Attend

Characteristics of an ideal candidate include someone who is tech savvy and inquisitive; driven and motivated to learn and apply new skills; curious about other disciplines in Sales Operations; has a desire to understand and apply data; is a metrics-oriented multi-tasker, who can balance the time commitment required for the program with other responsibilities.

This course is ideal for:

  • Sales, sales ops, or business-focused professionals looking to have immediate impact on sales and revenue by increasing knowledge and skills gaps; upgrade long-term growth potential 
  • CRM-certified administrators looking to gain “big picture” understanding of Sales Operations 
  • Individuals considering a career in a sales-related capacity who want to build new skill sets and gain in-demand Salesforce Trailhead badges 
  • Working professionals looking to expand their career opportunities by becoming more knowledgeable in sales-focused aspects of the business (e.g., finance, business operations, HR, or other related fields) 
  • Entrepreneurs seeking to grow their business by utilizing a set of Sales tools

Additional Information

Participant will have to obtain at least a 70% on all module assessments, a successful completion of all playbook assignments, and has to earn 14 Salesforce Trailhead badges to receive a certificate of completion.

If you are filling out a Tuition Remission form or receiving funding from our funding resources page, course # is 96373-001, price $2,500.00, & list your cohort date. For cohort dates available - click on "enroll now" on right side.

If you want to register with a credit card or are self paying for the course, click on "enroll now"

Thank you for your interest in this course. This course is not currently open for enrollment. Please complete a Course Inquiry so that we may promptly notify you when enrollment opens.

This program is offered in collaboration with Ziplines Education (formally GreenFig).

UNM Tuition Remission

UNM Staff, Faculty, and Retirees: This course is Tuition Remission eligible under Professional Development. To register using tuition remission, download and complete UNM's Tuition Remission form and email it to CERegistration@unm.edu. Tuition Remission is not eligible for the Affirm or the payment plans.

JTA Funding Opportunity

Full funding for this program is available through Job Training Albuquerque. To see if you qualify or to apply for JTA funding, click here or contact Allison Pendell Jones at CNMI, apendelljones@cnm.edu.

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