96370 - Policies and Procedures: Write and Design for Readability

Course Overview

At work, we rely on policies and procedures to guide our actions and processes. When these documents are clear, they get read, understood, and used.

In this course, we’ll tackle common questions about writing policies and procedures. You’ll learn to design concise documents with today’s readers in mind.

Activities will include watching videos, revising real policy samples, and answering review questions to check your understanding. You’ll also have the opportunity to pose questions to your instructors. This course includes a Job Aid and Certificate of Completion.

What You'll Learn

After completing this course, you will be able to:

• Create values-based policy documents
• Draft actionable and useable procedures
• Design for readability
• Write for today’s readers
• Apply plain language principles
• Revise for clarity and concision

Who Should Attend

This course is perfect for you if you're:

• Tasked with writing your department's policies and procedures
• Working in Human Resources
• Working in Quality
• A leader helping your team create new ways of doing business
• Revising your organization's policies and procedures
• Interested in modernizing your policy and procedure language to meet the needs of today's readers
• Looking for ways to integrate clear language and design principles into your policies and procedures

Additional Information

Policies and Procedures: Write and Design for Readability includes 8 chapters, each including 1-3 videos, review questions, and the chance to leave a question for your instructors. This course takes about 8 hours to complete and can be paused and resumed at any time.

To receive a Certificate of Completion, participants must watch 95% of all video content and answer all quiz questions.

Requirements