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Course Overview

Important Note: The course is open only to UNM Faculty, Staff, or Retirees

Learn how to constructively communicate in difficult and uncomfortable situations Get tools to enhance your day-to-day conversations that can positively impact your professional and personal life. When people feel they can't discuss difficult workplace issues or be candid about performance, projects or quality, it can lead to low morale, reduced efficiency, increased costs, and project delays. Crucial Conversations, offered by the UNM Ombuds Office, provides conversation techniques that can be applied immediately to difficult situations that may occur in your day-to-day professional or personal life.

What You'll Learn

In this online self-paced course with 1:1 coaching from Ombuds, you will learn how to resolve individual and group disagreements; speak persuasively, not abrasively, about high-stakes, emotional, or controversial topics; foster teamwork and better decision-making; build teams that work together and act with unity and conviction. 

Additional Information

The course is open only to UNM Faculty, Staff, or Retirees.

Requirements

Attend Kick-off session via Zoom (instructor will set up meeting)

Thirty days after you have completed the course, Anne Lightsey will schedule a 1:1 Zoom meeting to review the material, ask questions, practice skills, and check-in on how you are applying what you learned and the goals you set (+- 1.5 hours).

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Enroll Now - Select a section to enroll in
Type
Partner Affiliate Live Online
Days
W
Time
12:00PM to 1:00PM
Dates
Apr 17, 2024
Type
Partner Affiliate Online, Self Paced
Dates
Apr 17, 2024 to Jul 16, 2024
Schedule
Contact Hours
1.0
Location
Delivery Options
Course Fee(s)
Fee non-credit $525.00
Drop Request Deadline
Apr 06, 2024
Transfer Request Deadline
Apr 06, 2024
Instructor(s)
Section Notes

Anyone enrolling in this course must also complete and sign the Ombuds Service Enrollment form and email Anne Lightsey at alight01@unm.edu.

Enrollment is closed eight (8) days prior to start date to allow time for the instructor to purchase and email the course material to the participants.

 

Type
Partner Affiliate Live Online
Days
Th
Time
12:00PM to 1:00PM
Dates
Jun 13, 2024
Type
Partner Affiliate Online, Self Paced
Dates
Jun 13, 2024 to Sep 11, 2024
Schedule
Contact Hours
1.0
Location
Delivery Options
Course Fee(s)
Fee non-credit $525.00
Drop Request Deadline
Jun 02, 2024
Transfer Request Deadline
Jun 02, 2024
Instructor(s)
Section Notes

Anyone enrolling in this course must also complete and sign the Ombuds Service Enrollment form and email Anne Lightsey at alight01@unm.edu.

Enrollment is closed eight (8) days prior to start date to allow time for the instructor to purchase and email the course material to the participants.

 

Type
Partner Affiliate Live Online
Days
T
Time
12:00PM to 1:00PM
Dates
Sep 10, 2024
Type
Partner Affiliate Online, Self Paced
Dates
Sep 10, 2024 to Dec 09, 2024
Schedule
Contact Hours
1.0
Location
Delivery Options
Course Fee(s)
Fee non-credit $525.00
Drop Request Deadline
Aug 30, 2024
Transfer Request Deadline
Aug 30, 2024
Instructor(s)
Section Notes

Anyone enrolling in this course must also complete and sign the Ombuds Service Enrollment form and email Anne Lightsey at alight01@unm.edu.

Enrollment is closed eight (8) days prior to start date to allow time for the instructor to purchase and email the course material to the participants.

 

Type
Partner Affiliate Live Online
Days
Th
Time
12:00PM to 1:00PM
Dates
Dec 12, 2024
Type
Partner Affiliate Online, Self Paced
Dates
Dec 12, 2024 to Mar 12, 2025
Schedule
Contact Hours
1.0
Location
Delivery Options
Course Fee(s)
Fee non-credit $525.00
Drop Request Deadline
Dec 01, 2024
Transfer Request Deadline
Dec 01, 2024
Instructor(s)
Section Notes

Anyone enrolling in this course must also complete and sign the Ombuds Service Enrollment form and email Anne Lightsey at alight01@unm.edu.

Enrollment is closed eight (8) days prior to start date to allow time for the instructor to purchase and email the course material to the participants.

 

UNM Tuition Remission

UNM Staff, Faculty, and Retirees: This course is Tuition Remission eligible under Professional Development. For more information, visit the UNM Tuition Remission information page.

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